Q&A

Product Essentials

Q: What exactly is moxa (mugwort), and why is it in my bedding?
A: Moxa comes from Artemisia argyi leaves harvested during China’s yang-energy peak season (Dragon Boat Festival). Unlike regular mugwort, our solar-dried moxa:
✓ Naturally repels dust mites & bacteria
✓ Releases subtle herbal aromas shown to improve sleep quality (2023 UCLA clinical trial)
✓ Maintains efficacy for 3-5 years through compression-sealed packaging

Q: Will the herbal scent overwhelm my room?
A: The fragrance is intentionally calibrated at 12-15 dB – about 1/3 the intensity of standard aromatherapy diffusers. 89% of users report it creates a “spa-like serenity” without overpowering.

Health & Safety

Q: I have allergies. Is this safe?
A: Our triple safety protocol ensures:

1. 0 Chemical Additives
2. Hypoallergenic Fabric
3. 30-Day Adaptation Guarantee – Free return if sensitivity occurs

Q: How does this compare to CBD/melatonin sleep aids?
A: Think of it as “acupuncture for your bedding”:

• Non-invasive circadian rhythm regulation
• No morning grogginess (per Harvard Medical School study)
• Complements Western therapies – 62% of users pair it with meditation apps

Usage & Maintenance

Q: Can I wash the moxa-filled mattress topper?
A: Preserve therapeutic potency with our S.T.A.R. Care System:
Sun-dry monthly (2hrs indirect sunlight)
Tap gently to redistribute filling
Air-out weekly (30min window ventilation)
Rotate sides every season

Q: Why does it feel firmer in winter?
A: Moxa naturally contracts in cold – simply pat fluffier! This ancient “breathing fiber” behavior inspired NASA’s 2022 temperature-responsive fabric research.

Ethical Values

Q: How eco-friendly are your products?
A: Your purchase drives:

• Carbon-Negative Production – 1 mattress offsets 18kg CO2 via Nanyang reforestation
• Fair-Trade Verified –A percentage of every purchase supports UNICEF in empowering children facing adversity worldwide.